Warranty and Returns

Warranty

Our own air conditioner cover has been protecting our unit for the past 14 years!  No tears, no fading, no repairs!  We are so completely convinced that your custom leatherette cover will last for at least five years, we are providing a five year warranty that protects your purchase against defects in workmanship.  The official warranty certificate is available here (PDF, 1.3MB). 

Cuvers warrants to the original purchaser of a Cuvers custom leatherette cover, that Cuvers will, at its option, replace, without charge, such product if it fails due to a manufacturing defect for a period of five years.  Product replacement during the warranty period does not include transportation and labour costs.  Cuvers reserves the right to examine the product in question prior to repair or replacement and may request proof of purchase.   This warranty does not apply to damage caused by accidental damage, misuse, improper care or alteration, excessive heat or tearing not due to a manufacturing defect, or failure to follow the recommended procedures for care, maintenance, and storage. All incidental or consequential damages are specifically excluded. No additional warranties, express or implied, are given. Any implied warranty, including one of merchantability or fitness for a particular purpose, is limited to the duration of this written warranty.

 

Returns and Refunds

If you are dissatisfied with a custom product for any reason, please contact us.  We will take any steps necessary to resolve any issues and ensure your complete satisfaction.  We are, however, unable to issue refunds or accept returns on any custom product, but we may at our discretion conduct corrective repairs and/or issue a replacement pursuant to the warranty.